About

I am a seasoned human-centered design executive with over 20 years of experience leading both global private and public sector clients. I have a strong expertise in qualitative and quantitative research methods, combined with brand execution and the leadership of customer experience strategies across multiple digital channels. With a proven track record in managing front-end development, UX design, and research teams, I excel as a team player, mentor, and coach, ensuring high performance, team camaraderie, collaborative discussions, and customer-focused results.

I hold a master's degree in Human Factors Psychology and I am currently pursuing a doctoral degree in Psychology with an emphasis on cognitive learning and new technology. Coupled with my background in development, creativity, and research, I approach experiential problems holistically and can effectively discuss, document, and present complex ideas to senior leadership and other C-level executives.

With a strong business acumen and strategic problem-solving skills, I possess a unique ability to harness the potential of diverse teams across large organizations, driving them toward positive outcomes. Additionally, I am actively involved in the community through speaking at conferences nationwide advocating and mentoring for human-centered design. Lastly, I am an accomplished blogger and writer about research, design, psychology, branding, and experience management.